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How we protect your information on dunia303

When you open an account with us, your personal data and payment details are encrypted using bank-grade security protocols.

Bank-grade encryptionDANA, OVO, GoPay, QRIS secureAccount access verified
dunia303 How we protect your information on dunia303
QUESTIONS ABOUT YOUR DATA

How to contact us about your privacy

Your privacy questions and data requests are handled by our support team during business hours. Reach out through the channels below with any concern about how we collect, use or store your information. Responses to formal data-access requests usually arrive within 5 working days.

Team online

Live chat

Open the chat widget in your account lobby during service hours. Type 'privacy' or 'data access' to route your message to our data team.

Email support

Send your privacy query or data-access request to [email protected]. Include your account ID and the specific information you need.

Account settings

Visit your profile menu and select 'Data and Privacy' to view stored information, change notification preferences or request a data export.

HOW WE PROTECT YOU

Data handling, cookies and account security

We use industry-standard encryption to protect all data in transit and at rest. Cookies on dunia303 track your session and remember your game preferences so you don't have to log back in…

Encryption standard

All account data, including withdrawal requests and payment details, is encrypted with TLS 1.2 during transmission and at rest on our servers.

Cookie policy

We use session and preference cookies to keep you logged in and remember your game selections. No third-party advertising cookies are set without your consent.

Payment security

DANA, OVO, GoPay and QRIS transfers are processed by certified payment gateways. We never store or see your full payment credentials on our platform.

Login verification

Enable two-factor authentication in account settings. We also email you every time your account is accessed from a new device for extra safety.

Data retention

We keep your personal data only as long as your account is active. After closure, we delete most information within 90 days unless law requires longer storage.

Fraud response

Report suspicious activity or privacy concerns via live chat or [email protected]. Our security team responds within 24 hours and escalates serious incidents immediately.

Frequently asked questions about your privacy

We collect your name, email, phone number, date of birth and payment method during registration. We also record your IP address, device type and login history for security purposes. This information is used only to verify your identity, process payments via DANA, OVO, GoPay or QRIS, and protect your account against fraud.

After you request account closure, we delete your personal data within 90 days. However, we may retain transaction records and login logs for longer if local law requires it. You can request a full data-deletion report by emailing [email protected] with your account ID.

Yes. Go to your account settings, select 'Data and Privacy', and choose 'Download my data'. We'll compile your personal information, payment history and login logs into a file that reaches your email within 5 working days.

We do not sell or share your personal data with advertisers or marketing partners. We share only the minimum information needed with our payment processors and fraud-detection services. Where local law permits, we may comply with lawful requests from authorities.

Your payment credentials are never stored on our servers. When you deposit, your transaction is encrypted and routed directly to the payment provider's secure gateway. We see only a transaction confirmation and reference number, never your full payment details.

Change your password immediately and enable two-factor authentication in your security settings. Then contact our support team via live chat or email [email protected] with details of the suspicious activity. We investigate within 24 hours and will help secure your account.

Yes. Go to your notification preferences in account settings and disable marketing communications. You'll still receive essential service emails about withdrawals, security alerts and account changes. To unsubscribe completely, reply 'STOP' to any marketing email or contact [email protected].